Mzuzu University established a Tourism and Hospitality Skills Application Centre at its Dunduzu in Mzuzu to enhance competence-based training in tourism and hospitality programmes. The Centre contributes to the strategic competitive advantage of the University’s aspirations through upgrading the quality of teaching, learning and research in tourism and hospitality programmes at the same time generate additional income towards self-reliance through the operation of the hotel business including hosting of conferences.

An opportunity has arisen that the Mzuzu University should run part of the Skills Application Centre as a commercial hotel by the Mzuzu University Trust Fund. The facility has 15 rooms, kitchen, restaurant, bar, conference rooms and other supporting amenities.  It is envisioned that the purpose-built facility will run as any other hotel providing hospitality related services to the general public while supporting vocational training for hospitality programmes. The hotel is therefore expected to be self-financing and generate extra resources to support training and other University activities.

In line with this, Mzuzu University Trust Fund would like to engage the services of qualified and experienced persons to fill the following posts:

1. Hotel Manager

 Mzuzu University Trust Fund needs an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. The person must supervise staff, manage budgets, implement marketing strategies, handle customer interactions, and maintain compliance with laws and guidelines. The Manager will offer assessable practical skills to the students from the Hospitality faculty.

Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems and  offer information).
• Deal with maintenance issues, shortages in staff or equipment and renovations.
• Collaborate with external parties such as suppliers, travel agencies and event/conference planners.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Collaborate with the Hospitality Faculty Management teams on student training.

Requirements and skills

• Proven experience as Hotel Manager or relevant role
• Understanding of all hotel management best practices and relevant laws and guidelines
• Fluency in English; knowledge of other languages is a plus
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Degree in Hotel/Hospitality Management or equivalence.

Reporting line to: Trust Fund Manager

COMPENSATION:  Competitive package will be provided to the successful candidates commensurate with the posts.

METHOD OF APPLICATION

The applications should include an up-to-date detailed Curriculum Vitae (CV), copies of their academic and professional qualifications as well as names and contact details of three traceable referees. The job title should be indicated on the envelope and sent to:

 Trust Fund Manager

Mzuzu University Trust Fund

Private Bag 201

LUWINGA MZUZU 2

 Or Electronic Submission: 

Electronic submission of the application should be sent as attachments in PDF to [email protected] .

 To reach the University not later than Friday, 13^th June,2025. Note that only shortlisted candidates will be acknowledged. Female candidates are encouraged to apply.