Mzuzu University established a Tourism and Hospitality Skills Application Centre at its Dunduzu in Mzuzu to enhance competence-based training in tourism and hospitality programmes. The Centre contributes to the strategic competitive advantage of the University’s aspirations through upgrading the quality of teaching, learning and research in tourism and hospitality programmes at the same time generate additional income towards self-reliance through the operation of the hotel business including hosting of conferences.

An opportunity has arisen that the Mzuzu University should run part of the Skills Application Centre as a commercial hotel by the Mzuzu University Trust Fund. The facility has 15 rooms, kitchen, restaurant, bar, conference rooms and other supporting amenities.  It is envisioned that the purpose-built facility will run as any other hotel providing hospitality related services to the general public while supporting vocational training for hospitality programmes. The hotel is therefore expected to be self-financing and generate extra resources to support training and other University activities.

In line with this, Mzuzu University Trust Fund would like to engage the services of qualified and experienced persons to fill the following posts:

 4. Reception/ Front-line Supervisor

Mzuzu University Trust Fund is looking for a dedicated and experienced Hotel Reception Supervisor to join our team. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional customer service.

Hotel Reception / Front -line Supervisor will be responsible for overseeing the daily operations of the reception area, ensuring that all guests receive a warm welcome and efficient service. The Supervisor will lead a team of receptionists, providing guidance and support to ensure that all tasks are completed to the highest standard.

Duties and Responsibilities

•  Oversee daily operations of the reception area.
•  Lead and support the reception team.
•  Handle guest inquiries and complaints.
•  Manage bookings and reservations.
•  Coordinate with other departments.
•  Ensure a high standard of customer service.
•  Train and mentor new staff.
•  Monitor and improve reception processes.

Requirements and Qualification:

•  Proven experience in a similar role
•  Strong leadership, well organized and communication skills
•  Excellent customer service skills
•  Ability to work under pressure
•  Familiarity with hotel management software
•  Flexible working hours
•  Attention to detail
•  Problem-solving skills
•  Degree in Hospitality Management or equivalence is a plus

Reporting Line to: Hotel Manager

COMPENSATION:  Competitive package will be provided to the successful candidates commensurate with the posts.

METHOD OF APPLICATION

The applications should include an up-to-date detailed Curriculum Vitae (CV), copies of their academic and professional qualifications as well as names and contact details of three traceable referees. The job title should be indicated on the envelope and sent to:

 Trust Fund Manager

Mzuzu University Trust Fund

Private Bag 201

LUWINGA MZUZU 2

 Or Electronic Submission: 

Electronic submission of the application should be sent as attachments in PDF to [email protected] .

 To reach the University not later than Friday, 13^th June,2025. Note that only shortlisted candidates will be acknowledged. Female candidates are encouraged to apply.