Security Radio Controllers

GardaWorld is a global security service company with a mission of protecting and supporting its clients, securing their places by consistently delivering quality services and value while growing its business profitably. Gardaworld envision to maintain its place as a recognized global leader in providing comprehensive security and risk management services in high-risk and complex environments delivered at a world-class level by the best quality personnel in the industry.

In striving to provide quality services, Gardaworld Malawi seeks to engage the services of suitably qualified individuals for its sites in Nchalo (Chikwawa District), Dwangwa (Nkhotakota District) and one position at Head Office in Lilongwe.

21. Security Radio Controllers

The positions are tenable in Lilongwe and reporting to the Control room supervisor, the Control room operators who are uniformed officers shall have the following duties and responsibilities:

• Ensuring that company vehicles are always stationed at their normal base and authorised routes.
• Obtaining attendance of crews, drivers, riders and other required staff members 30 minutes after shift commencement and inform the operations leadership through email and designated channels.
• Ensuring that the mobile response vehicles are manned according to the company standards during the day and night.
• Reporting any issues regarding vehicle defects to the Fleet, Operations and Administration Management.
• Reporting any issues regarding drivers and vehicle services or maintenance and ensure that vehicle movement sheets are collected by the field officer and submitted to the Fleet Controller.
• Ensuring adherence to radio procedures and ensure that the crews are adhering the same and report any breach of this procedure.
• Ensure that vehicles are refueled during off peak hours and obtain the fuel read out as per each vehicle at the start of your shift.
• Ensure that the vehicle movement logbook is properly and accurately logged and any irregularity to be reported at once.
• Ensuring that the vehicles are monitored through GPS tracking system and report immediately any unauthorized movement to the Managers.
• Ensure acknowledgement of every alarm and dispatch the response vehicle within the agreed time of 5 minutes and any delay must be reported to the Managers with reasons.
• Ensure that vehicles are not making any illegal trips/movement and report any illegal trips to the Managers and ensure that no vehicle leave their base without any authority from the control room.
• Monitoring GEPS and ensure communicating with Field Officers/respective area managers for any fail to patrol signals and any guards’ negligence and prepare GEPS report at the end of tour of duty. Preparing incident report before the end of tour of duty to the Managers.
• Ensuring that clients are immediately informed for every burglary alarm incident including Managers.
• Ensure that night managers are informed of any incident during the night and any sick/injured guards are taken to local hospital.
• Ensuring prompt reporting any accidents involving company vehicles or staff to the Manager and reporting any defective alarm to the technical manager and record it in the defaults book for rectification.
• Responsible for answering telephone and wireless messages on time and treat everyone with respect and courtesy.
• Ensure that the dogs are deployed on time and collected on time and that the dog deployment book is submitted to the Managers.
• Performing any other duties as directed by Management from time to time.

Qualification, experience, and attributes:

• Highly organized, hardworking and able to work with minimal supervision.
• Good Computer skills.
• Must be conversant in English Language.
• Any Diploma or certificate from recognisable College/ University

Gardaworld is an equal opportunity employer. Qualified women and people with disabilities are encouraged to apply.

All Interested candidates who meet the set minimum qualifications and experience should submit their application letters supported by detailed curriculum vitae, copies of certified certificates and three traceable referees by hand at all GardaWorld Offices in Lilongwe Head Office, Blantyre Office, Mzuzu Office, Dwangwa Project Office, Nchalo project Office alternatively to the following email: [email protected] addressed to the Head of Human Resources, GardaWorld (M) Limited, P.O. Box 31721, Lilongwe 3.

All applications either in sealed envelopes or emails must clearly indicate the position one is applying for.

All applications to reach him not later than Tuesday, 17^th June 2025

Only shortlisted candidates will be acknowledged.