Hallmark Limited
ICT Business Executive at Hallmark Limited | Lilongwe, Malawi
Requirements
Key Responsibilities
1. Business Development & Sales
- Identify and pursue new business opportunities within target sectors and markets.
- Conduct client prospecting, lead generation, and follow-up to grow the sales pipeline.
- Prepare and deliver compelling presentations, proposals, and quotations for ICT solutions.
- Meet and exceed sales targets for ICT infrastructure, software, and managed services.
2. Client Relationship Management
- Build and maintain strong, long-term relationships with existing and prospective clients.
- Understand client needs and advise on appropriate ICT solutions and service offerings.
- Ensure client satisfaction through excellent service delivery and support.
- Handle customer feedback and work closely with technical teams to resolve any issues.
3. Solution Selling & Technical Coordination
- Collaborate with pre-sales, engineering, and support teams to craft customized ICT solutions.
- Stay updated on product specifications, emerging technologies, and market trends.
- Support product demos, proof-of-concept deployments, and onboarding of new clients.
- Assist in the preparation of tender/bid documents and responses to RFQs/RFPs.
4. Reporting and Market Intelligence
- Maintain accurate sales records, forecasts, and customer information in CRM systems.
- Monitor industry developments and competitor activity to inform business strategy.
- Prepare weekly and monthly sales reports for management review.
Key Performance Indicators (KPIs)
- Monthly/Quarterly Sales Target Achievement (e.g., % of target reached)
- Number of New Clients Acquired
- Client Retention and Satisfaction Score
- Proposal-to-Deal Conversion Rate
- Timeliness and Quality of Sales Reporting
Qualifications & Experience
Education:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Marketing, or a related field.
Experience:
- Minimum of 3 years of experience in ICT sales, business development, or account management.
- Experience in selling ICT infrastructure, enterprise software, or managed services is highly desirable.
Certifications (an advantage):
- ITIL, Cisco, Microsoft, AWS, or similar certifications.
- Sales or CRM-related certifications.
Skills and Competencies
- Strong interpersonal and communication skills.
- Results-driven with a proactive sales approach.
- Good understanding of ICT products and solutions.
- Presentation, negotiation, and persuasion skills.
- Team player with a client-centric attitude.
- Familiarity with CRM tools and Microsoft Office Suite.
Description
Job Title: ICT Business Executive
Department: ICT Division
Reports to: ICT Business Manager
Location: Lilongwe/Blantyre
Job Type: Full-Time
Position Summary
The ICT Business Executive is responsible for driving the growth of the company’s ICT products and services by identifying business opportunities, managing client relationships, and supporting the development and delivery of tailored ICT solutions. This role combines commercial savvy with a strong understanding of technology to meet customer needs, close sales, and contribute to the company’s market leadership in ICT infrastructure and software solutions.